Question 1

What LED technologies does Brightluxx offer?

Accepted Answer

We offer a complete range: COB MicroLED, MiP, Fine Pitch Indoor, Outdoor SMD, Transparent LED, Creative/Flexible LED, 3D Anamorphic, All-in-One dvLED, Digital Signage, Smart TVs, and Custom LED Shapes. Our catalog includes 90+ products across 23 categories.

Question 2

What is the difference between COB and SMD LED?

Accepted Answer

COB (Chip-on-Board) encapsulates LED chips in a protective epoxy layer, making it more durable, anti-glare, and ideal for close viewing. SMD (Surface-Mounted Device) uses individual LED packages — it is more cost-effective for larger pitch outdoor applications. COB offers superior quality; SMD offers better value at larger pitches.

Question 3

How do I choose the right pixel pitch?

Accepted Answer

Pixel pitch depends on viewing distance. A general formula: minimum pitch (mm) = viewing distance (m) x 0.6. For example, 3m viewing distance needs P1.8mm. Use our Screen Calculator or Viewing Distance Calculator tool for precise recommendations.

Question 4

Do you offer custom LED shapes?

Accepted Answer

Yes! We manufacture custom shapes including round, cube, cone, cylindrical, and wave designs. These are ideal for architectural centerpieces, retail displays, and branded installations.

Question 5

What brightness level do I need?

Accepted Answer

Indoor controlled (museum, office): 400-600 nits. Indoor bright (retail, lobby): 800-1,200 nits. Semi-outdoor: 1,500-3,000 nits. Fully outdoor: 5,000-10,000 nits.

Question 6

How quickly can I get a quotation?

Accepted Answer

We provide detailed quotations within 2 hours during business hours. For standard products available in stock, quotes can be faster. Please note that installation costs and structural work are quoted separately after a site survey.

Question 7

What is the approximate cost per square meter?

Accepted Answer

Costs vary by technology: P0.9 COB starts from AED 22,000/sqm, P1.5 from AED 6,500/sqm, P2.5 from AED 3,000/sqm, and outdoor P10 from AED 650/sqm. Use our Budget Estimator for accurate project-level estimates.

Question 8

Does the quotation include installation?

Accepted Answer

Standard quotations cover hardware only. Installation, structural work, and commissioning are quoted separately after confirming site conditions, material availability, and risk assessment.

Question 9

Do you offer financing or payment plans?

Accepted Answer

Yes, we offer flexible payment terms for projects. Typically: 30% advance, 60% before delivery, 10% after commissioning. Contact our sales team for project-specific arrangements.

Question 10

Do you provide installation services?

Accepted Answer

Yes. We offer professional installation with certified technicians. This includes structural assessment, precision mounting, pixel calibration, content system setup, and operator training.

Question 11

What warranty do you offer?

Accepted Answer

Standard 3-year warranty covering manufacturing defects and module failures. Extended warranty up to 5 years is available. Warranty covers free replacement of defective modules and components.

Question 12

Do you offer maintenance contracts?

Accepted Answer

Yes, we offer preventive maintenance contracts including scheduled cleaning, calibration, firmware updates, and priority support. Maintenance plans start from AED 500/month depending on display size.

Question 13

Is 24/7 technical support available?

Accepted Answer

Yes! Our support center operates 24/7 via phone and WhatsApp. We offer remote diagnostics and same-day on-site support within the UAE for contract clients.

Question 14

Do you provide training?

Accepted Answer

Every installation includes operator training. We also offer CPD (Continuing Professional Development) sessions for architects and consultants through our Lunch & Learn programme.

Question 15

What is the typical delivery time?

Accepted Answer

For products in our Dubai warehouse: same-week delivery. For custom orders: 4-6 weeks from order confirmation. Express options available for urgent projects.

Question 16

Do you deliver outside the UAE?

Accepted Answer

Yes, we deliver across the entire GCC (Saudi Arabia, Qatar, Bahrain, Oman, Kuwait) and MENA region. We handle customs clearance and project logistics.

Question 17

Do you have stock available in Dubai?

Accepted Answer

Yes, we maintain over 2,000 sqm of LED displays in our Jebel Ali warehouse. Popular sizes and pixel pitches are available for immediate delivery.

Question 18

How long has Brightluxx been in business?

Accepted Answer

Brightluxx has been operating since 2005 — nearly 20 years of LED display expertise. We have completed 800+ projects and installed 1,500+ screens across the UAE and GCC.

Question 19

Can I become a distributor or franchise partner?

Accepted Answer

Yes! We are actively expanding our distribution network. Visit our Distribution & Partners page to submit a franchise or distribution application.

Question 20

Do you accept supplier registrations?

Accepted Answer

Yes. If you are a supplier of LED components, accessories, or related services, you can register through our Supplier Registration page.

Question 21

Where is Brightluxx located?

Accepted Answer

Our headquarters and warehouse are located at Jebel Ali Industrial Area 1, Dubai, UAE. We also have distribution partners across the GCC region.

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